Frequently Asked Questions
Frequently Asked Questions
Shipping
1. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the items in your order. You'll see the exact shipping cost before you complete your purchase.
2. Do any items qualify for free shipping?
Yes! Some items in our store include free shipping. Where free shipping applies, this will be clearly indicated on the product page and at checkout.
3. How long will my order take to arrive?
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be shown when you choose your shipping option.
4. Do you ship outside the UK?
Please check at checkout to see the shipping options available for your delivery address. Shipping availability and costs may vary by destination.
5. How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your delivery every step of the way.
Returns & Refunds
6. What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be returned in their original condition and packaging.
7. Do I need to get approval before returning an item?
Yes — all returns must be pre-approved before you send anything back. Please do not return items without prior authorisation, as unapproved returns may not be accepted.
8. How do I request a return?
To request a return, please email us at info@devicedirect.uk with your order number and reason for return. Our team will review your request and respond with further instructions.
9. Who pays for return postage?
The buyer is responsible for the cost of return postage. We recommend using a tracked service, as we cannot be held responsible for items lost in transit on their way back to us.
10. When will I receive my refund?
Once we receive and inspect your returned item, we'll process your refund as quickly as possible. You'll be notified by email when your refund has been issued. Please allow a few business days for the funds to appear in your account depending on your payment provider.